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Terms and Conditions

Agreement to be bound by Terms

It is a condition of use of this Website that Users agree to these Terms and Conditions.  By completing a transaction on this website you agree to be bound by these terms and conditions.

Epping Hydroponics reserves the right to amend these Terms and Conditions at any time without notice.

Privacy and Storage of your personal information

It is necessary for Epping Hydroponics to capture information about Users in order to provide the services offered through this Website.  

Copyright

All material on this site is the copyright of Epping Hydroponics.  Written permission must be obtained prior to copying or using any information on this Website.

Warranty

All Goods are guaranteed against faulty workmanship as per manufacturer's warranty.  Commercial use is limited to 3 months manufacturer's warranty. 

The Standard Warranty is subject to the following conditions:

1.     Proof of purchase must be supplied.

2.      Epping Hydroponics does not warrant that goods purchased via the Website are fit for any particular purpose.  It is the User's responsibility to ensure that goods purchased meet the User's requirements and expectations.  We will honour all manufacturers warranties subject to the terms and conditions of those manufacturers, however warranty does not cover abuse, neglect, improper care, loss or damage from incorrect use.

Returns

Please choose products carefully, as Epping Hydroponics does not accept returns based on either an incorrect choice or a change of mind.  In the unlikely event that a return of item is requested, it must include all original items in undamaged re-saleable condition, with original packaging including manuals, warranty forms etc.

Shipping and handling fees are not refundable.  Buyer is responsible for shipping costs incurred when sending products back.

Delivery

Delivery of goods to the User occurs when the goods are delivered to the address nominated by the User in an order.

Goods are at the risk of the User from the moment they leave our premises. Epping Hydroponics does not accept liabilty for any delay, damage or loss in delivery of the goods. 

Goods will only be insured at the User's request and all associated costs are to be paid by the User prior to shipping of the goods. 

Payment Conditions

Payment for the goods shall be made in full and cleared prior to delivery of goods. 

If you prefer to pay directly into our account by "Bank Deposit", select the Postal Order Form which includes our Bank Details.

Currency 

All transactions are processed in Australian Dollars.

Credit Card Payments

Credit Card transactions are processed in Australian Dollars using:

(a) Payment pages which comply with the Industry standard and use TSL 1.0 (SSL 3.0);

(b) A 128/256-bit SSL encryption; and

(c) Secure SSL tunnel to connect to the payment gateway.

Credit Card Fraud

Due to fraudulent transactions, customers may receive a small temporary charge as part of the verification process; an email will be sent confirming this.  This amount is refunded once verification is received.  There will also be a delay in delivery times. 

 

 


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